What is Custom Rating?

This feature allows the agencies to set up their own rating questions instead of using the default rating.

Custom Rating section is available in System Settings→ Work→ Ratings.

Custom rating can be enabled through the following option:

Note: To ensure custom ratings work seamlessly, please confirm that custom fields are enabled in Configuration Settings.

Add Custom Rating Questions

Click on the ‘Add’ button to add rating questions.

Add the question and click ‘Save’.

Similarly, multiple rating questions can be added. When done, click ‘Save’.

How to Submit the Custom Rating?

In the Rating Settings, the following toggles are turned ON.

Talent who are committed to the shift completes it successfully.

In the Ratings tab, the rating Records will be created.

Agency rating can be submitted by clicking on the Edit icon.

All the added questions will appear on the Edit Rating form.

The Talent can be rated on each question from 1 to 5.
Comments are optional and can also be added.
The rating questions are mandatory and must be answered.

Once all the questions have been answered, click the Save button to submit the rating.

The submitted rating will appear in the Ratings tab.

Similarly, clients can also submit the rating through the portal.

The Supervisor rating is submitted from the Supervisor account via mobile app.