What is Talent Rating?
Talent Rating is a feature that allows Tenants and Contacts to evaluate the performance of Talent after they complete a shift. It serves as a feedback mechanism to help agencies and clients assess the reliability, professionalism, and overall quality of the Talent they work with.
Our platform provides two methods for evaluating Talent performance:
Types of Talent Ratings
1. Standard Rating (Default)
The Standard Rating is the default method enabled on the platform. It is automatically available once a shift is marked as Job Complete.
It presents a basic rating form without predefined performance categories. This allows Tenants and Contacts to quickly assign an overall rating (typically on a 1–5 scale) and optionally add a comment.
Standard Rating is ideal for teams that prefer a fast, general evaluation without the need to define specific performance criteria.
View Standard Rating Details →
2. Custom Rating (Optional and Configurable)
Custom Rating offers a more structured and detailed evaluation method. It must be enabled manually through Work Settings and allows Tenant Users and Contacts to rate Talent based on specific performance attributes like punctuality, communication, and task completion.
The Custom Rating form appears once the Talent completes their shift, and the shift status is updated to Job Complete.
Custom Rating is ideal for organizations that require more insight and accountability in performance tracking.
What Happens After a Rating Is Submitted?
Once ratings are submitted:
- The system calculates an average score.
- Ratings are displayed on the Talent Listing page, offering a cumulative performance view based on feedback from both Tenant and Contact users.
Talent Ratings help ensure accountability, improve future shift planning, and promote a higher standard of service across the platform.