Features
→CRM
Our Platform offers a comprehensive solution for your customer relationship management needs. Build lasting customer relationships with Senegal’s easy-to-use features and stay connected with your customers across channels. Leverage the CRM to grow your business by providing complete visibility, management, communication, and automation tools to your customers.
Lead Management
Build meaningful connections across every step of the customer’s journey to gain valuable insights and turn leads into clients. Our Platform lets you communicate with customers across channels. Manage, control, score, and prioritize leads to grow.
Client Management
Enhance the efficiency of your processes by improving communication with your clients. Our solution enables agencies to communicate with clients across channels with unique capabilities like signing and managing contracts and agreements within the system.
Opportunities
Monitor leads as they move through different stages of the sales cycle. We create opportunities for agencies to nurture and manage their leads by providing information about revenue management, progress, and client interactions.
Client Portal
Log in to a customized client portal to manage, organize, and track your data. Make data-driven decisions to improve sales performance. Create, sign, and manage business agreements within the portal to expedite processes and close deals.
Event Staffing Management
Whether you have an established business or you are just starting, our Platform will help you streamline event staffing. Our intelligent CRM stores talent profiles, availability, skills, and past performance, making it easy to match the right people to the right jobs. Expect capabilities like clear communication, task assignments, real-time updates, payroll, attendance tracking, and post-event analysis.
Shift Management
Successful operations rely on well-managed shifts. Our Platform allows agencies to organize shifts by saving key details, assigning talents to shifts, generating bills, setting the Invite Talent Criteria, and more!
Talent Management
The success of a business depends on the right people. Our state-of-the-art Platform allows agencies to understand their resources and utilize them smartly to drive growth, minimize costs, and strengthen organizational performance.
Talent Preview
Showcasing the best talent just got easier. Streamline the selection process by creating and sharing a portfolio of top talent with potential clients to review and choose the individuals who best fit their needs.
Talent App
Managing jobs and shifts has never been easier! Make Shift Management more efficient with our dedicated talent app. Our app makes it convenient for talent to view assigned shifts, check in at shift locations, track hours & more.
Recaps
Stay informed with comprehensive post-shift summaries. Gain valuable insight into shift performance and operations with Recap. Use talent feedback for continuous improvement in every job.
Agreements
Manage business agreements and contracts effortlessly. Our Platform provides a modern solution to streamline workflow. Ensure compliance and speed up your contract process by creating unique contracts for every shift with dynamic agreement templates. Define visibility criteria to ensure the right agreements are displayed to the right talents.
Agreement Templates
Create, share and get agreements signed quickly with our easy-to-use customizable agreement templates that incorporate static content and dynamic variables.
Agency, Program & Individual Agreements
Access three customizable agreement templates - Agency, Program, and Individual Agreements - according to your shift management needs! Create, share and get the agreements signed digitally to ensure compliance.
Digital Signature
Senegal prioritizes efficiency so you can get things done quickly and save time and effort. Our digital signature feature allows talent to review and sign their agreements digitally before starting their assigned jobs.
Communication
Communication is the key to great service. Successful businesses build meaningful relationships with their customers. Our Platform allows users to connect and interact with customers intelligently across channels to get a unified view of the customer’s interaction with the business. Make every interaction count by providing smoother customer experiences informed by customer context and smart AI capabilities.
Emails
Send individual or mass emails to respond quickly with dynamic email templates. Our email templates and customization capabilities allow you to respond quickly without sounding like a robot!
SMS
Send personalized individual and mass SMS to improve efficiency and sustain relationships with timely responses.
Push Notifications
Benefit from real-time push notifications to inform talents about important updates via the mobile app, including changes to their assigned shifts.
System Notifications
Utilize real-time system notifications within the portal to alert users about specific events, changes, or actions related to ongoing operations, ensuring timely and effective communication between the system and users.
Customizable Search UI
View talent data in four customizable formats: table, grid, list, and board views. Select the table view with rows and columns, the grid display with larger profile photos, the list view with vertical profile arrangement, or the board view with Kanban style. Add, remove, and organize displayed items according to your business needs.
Table View
View data organized in rows and columns, providing a structured layout for easy comparison.
List View
Talent profiles appear in a vertical list, with profile pictures on the left and relevant details neatly arranged in columns.
Grid View
Profiles are displayed in a grid featuring larger talent photos with key details shown below in smaller text.
Board View
Information is presented in a Kanban-style board, enabling users to track task progress and workflow visually.
Fields Ordering
Obtain full control over data display in all views. Select which fields to show or hide, sort data by specific fields, and organize the order of displayed content to fit your preferences.
Search
Save time with smart search. Senegal Search enables users to quickly locate specific records by applying filters and sorting criteria. It improves efficiency by allowing users to search across various fields, such as talent, shift details, and account history, helping them access relevant information and make informed decisions faster.
Search Filters
Search across a wide range of data with basic and advanced search filters in each module. Access text-based, numeric, and date-time filters for refined searches. Utilize the keyword search feature to quickly search multiple fields based on entered data.
Retain Search
Economize time with Retain Search. Save your search criteria for future use within each module and avoid repeating the same steps. Make the search process smoother and more efficient for ongoing tasks.
Search Results Fields Ordering
Organize the displayed data using any of the displayed fields of your choice in ascending or descending order. Sort data by email, email address,profits, date & time and more!
Global Search
Search across the entire platform, retrieving data from multiple modules, such as contacts, leads, and opportunities. Quickly access relevant information without needing to navigate through individual sections, improving efficiency and user experience across the system.
Boolean Search
Perform precise searches by combining keywords with operators like AND, OR, and NOT. Filter and narrow down results by specifying multiple conditions for technical users.
Dashboard
Senegal Dashboard is a visual interface that provides a snapshot of the data in the CRM, including key performance indicators and metrics. These interactive tools empower users to track, analyze, and visualize real-time KPIs, such as sales performance, customer demographics, lead generation, and customer service data.
Dashboard Management
Control the visibility of widgets across different dashboards and assign them to relevant team members. Choose which data fields and conditions should be applied for widget display, offering flexibility in insights.
Widgets Customization
Get full control over widget content and appearance, including criteria for displaying data, selecting specific fields, and determining how the data is filtered for various users. Each widget can be tailored to fit the needs of different dashboards. Enhance your dashboard and streamline data insights with ease!
Donuts, Line Graph, and Others
Represent your data visually with various chart types, including donut charts, line graphs, and bar charts. Analyze your data in the most suitable format based on the information you need to track.
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Schedule a DemoProcess Management
Our Platform empowers agencies to automate tasks and optimize operations through customizable workflows, user-defined fields, and audit tracking. Our Platform ensures seamless process execution, flexibility, and transparency across the platform.
Workflows
Design workflows that are triggered by specific conditions, executing actions like sending emails, SMS, push notifications, or updating data in real time to automate routine tasks and enhance efficiency.
Custom Fields
Create and customize fields and add them seamlessly to existing modules to suit your specific data needs. Collect and manage information unique to your operations without needing to request platform changes.
Audit
Log every data change, including who made the update and when it occurred, promoting transparency and accountability within the platform.
Data Management
Our Platform solution provides robust tools for managing all types of data. Whether you're creating, importing, or exporting records, the platform ensures consistency and accuracy through comprehensive validation processes. These tools streamline data handling, enabling seamless integration across your workflows.
Create/Edit
Easily create, edit, and update records within the platform. Built-in validation ensures data accuracy and compliance, reducing errors and improving data quality.
Import
Import large sets of data into the system efficiently. All imported data undergoes the same validation process as manually created records, ensuring consistency and reliability.
Export
Effortlessly export your data into CSV or XLS formats for analysis, reporting, or sharing outside the platform. This flexibility allows for smooth data manipulation and collaboration.
Files Management
Our comprehensive file management system effortlessly manages all your documents and images. From organizing attachments to parsing resumes and editing photos, the platform ensures that your files are stored, processed, and modified with ease.
Attachment
All files uploaded through the app or portal are neatly organized as attachments within different modules. This makes it easy to access and manage documents, ensuring smooth and efficient operations.
Resume Parser
Our advanced resume parser automatically extracts personal details, education, work experience, and skills from resumes. This data is then added to the talent’s profile, streamlining the talent’s management process.
Photo Editor
The integrated photo editor allows users to customize uploaded images with features like resizing, cropping, and applying various effects. It offers everything you’d expect from a robust photo editing tool.
User Management
Build powerful teams where each talent performs their best! Manage user roles, permissions, and access across the platform. With flexible options for permissions, branch-level data segregation, and centralized tag management, agencies can ensure optimal control and organization of their operations. Cut down inefficiencies, empower talent, and inspire productivity with the CRM.
User Access Permission
Control user access to specific modules and actions, such as reading, writing, deleting, or exporting data. Utilize our flexible permission system to ensure users only have access to the functionalities necessary for their roles.
Branches
Create and manage multiple locations. Benefit from clear separation for location-specific information as data added within one branch remains isolated from other branches.
Global Tags Management
Manage tags from a centralized hub across the platform. Review, adjust, or remove tags, improving the organization and management of the tagging system.
Marketing
Enhance your marketing efforts with a complete suite of tools designed to streamline campaigns, schedule social media posts, and track email engagement. Our Platform gives agencies the ability to launch and manage marketing initiatives that maximize impact with less effort. Leverage Senegal’s customer insights to create customer-focused campaigns that deliver superior customer experiences to drive loyalty and growth.
Campaigns
Create, manage, and track marketing campaigns directly within the platform. Whether you're reaching out through email or digital marketing, the tools help you organize your outreach and analyze performance.
Social Posts
Schedule and publish social media posts seamlessly. The platform integrates with various social networks, allowing agencies to plan content, maintain consistency, and engage with their audience effortlessly.
Email Tracking & Logs
Keep track of your email campaigns with detailed tracking and logging. Monitor open rates, clicks, and other essential metrics, ensuring transparency and enabling the refinement of future marketing efforts.
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Schedule a DemoReports
Generate custom reports with the platform’s powerful report builder. Agencies can create detailed tabular or summation reports and export them in various formats such as CSV, XLS, or PDF for further analysis. Use the platform’s analytical abilities to improve process efficiencies and customer experiences.
Reports Builder
Create custom reports on the fly. With flexible filters, display fields, and format options, agencies can tailor reports to their specific needs in just a few clicks.
Tabular Reports
Create detailed reports in a simple row and column format. These reports are ideal for presenting structured data and can be customized to display the fields most relevant to your needs.
Summation Reports
Summation Reports offer more visual insights by combining grouped data with charts and graphs. This format helps highlight trends and summarize data for better decision-making.
Export Reports
Export your reports in multiple formats, including CSV, XLS, and PDF. This flexibility ensures that you can share, analyze, or archive data in the most convenient format for your agency.
Finance
Manage all financial aspects of your agency with ease. Our Platform offers a comprehensive suite of tools for handling estimates, proposals, invoicing, payments, and profitability. These features streamline financial operations, ensuring accuracy and clarity in managing finances.
Estimates & Proposals
Generate professional estimates and proposals directly through the platform. Create and send detailed financial documents, making it easier to engage clients and win new business.
Invoice Management
Effortlessly manage invoicing within the platform. Create, send, and track invoices, ensuring timely payments and precise records of all transactions.
Talent Payment
Handle talent payments seamlessly. Our Platform provides tools to track hours, calculate earnings, and ensure that payments sent to talent are accurate and timely.
Commissions and Profitability
Calculate commissions and profitability for completed jobs based on their customized settings, such as commission rates. Track earnings, costs, and profit margins, providing clear insights into the financial performance of each job.
3rd Party Integrations
Personalize the CRM by adding required integrations. Our Platform integrates with top third-party services for accounting, payments, social media, email, and SMS, ensuring smooth and efficient operations across all areas.
Accountings
We integrate with Intacct, Xero, and QuickBooks to enable seamless financial record-keeping, allowing agencies to sync data such as companies, talent, bills, and invoices.
Payments
Payments to employees and contractors are managed through Paycom, Paychex, KyckGlobal, and Payscape, enabling secure and efficient payroll and payment processing.
Social Media
Integrate with LinkedIn, Facebook, X (formerly Twitter), and Instagram to manage and schedule social media posts directly from the platform.
Handle all email communications via Mailgun integration, ensuring email delivery and tracking engagement for better insights.
SMS
Send SMS notifications through ClickSend integration, allowing agencies to communicate effectively with talent and clients.
Miscellaneous
Our Platform additional tools like a calendar to organize various activities and a task management system to streamline agency operations.
Calendar
Agencies can view shifts, campaigns, tasks, social posts, and invoices on a unified calendar. Filters allow customization of the view, and the calendar can be synced with Google Calendar for added convenience.
Task & Tasklists
Agencies can create tasks and task lists, assign them to staff, and track progress. Staff members can access and manage their tasks through the "My Tasklists" section for streamlined productivity.