App Help Center

The Help Center is designed to give app users quick access to FAQs directly within the app. Almost every key screen in the app has a question mark (?) icon next to the screen label. By tapping this icon, users can immediately view a list of FAQs.

• The Help Center makes FAQs support accessible in-app, right where users need it.
  
• Talents can provide feedback to refine content, ensuring information stays accurate and helpful.
  
• Agencies benefit from a more self-reliant talent experience, while Senegal Support ensures content evolves with user needs.

This ensures that help is always available contextually, without the user needing to leave their current workflow.

How It Works

Help Center Access

• A question mark (?) icon is visible at the top of supported screens.

• When tapped, it opens a list of FAQs related to that screen only.

• Each FAQ can be expanded for detailed guidance.
  

Example Screens with Help Center

The Help Center is available on multiple app screens. Some examples include:

Account Details 

Click the Help Center icon located at the top of the screen, next to the Account Details heading. 

Here is the list of the questions, click on the one you want to answer.

Here is the detailed answer screen of the selected question.

Calendar 

Click on the Help Center icon located on the top of the screen, next to the Calendar heading.

Here is the list of the questions, click on the one you want to answer.

Here is the detailed answer screen of the selected question.

Agency Details

Click on the Help Center icon located on the top of the screen, next to the Agency name.

Here is the list of the questions, click on the one you want to answer.

Here is the detailed answer screen of the selected question.

User Feedback on FAQs

Feedback 

After reading an FAQ, users can:

• Mark it as Helpful (positive feedback).
• Mark it as Not Helpful (negative feedback).

Feedback Options

Users can give feedback on FAQs listing screen as well as detailed page.

There are two options: one on the question listing page and the other on the answer screen. Users can give feedback on FAQs both from the listing screen as well as from the detailed page.

Question Listing Page

Answer Screen

Negative Feedback with Comments

If “Not Helpful” is selected, a comment box appears where users can explain what was missing or unclear.

This helps Senegal improve FAQ content and address gaps in guidance.

Feedback Reporting

Whenever negative feedback is submitted, the system automatically collects key details and emails them to Senegal Support.

Why It Matters for Agencies

Empowered Talent 

Your talents can find quick answers without needing to contact your support team immediately.

Continuous Improvement 

Senegal receives real-time feedback to expand and improve FAQs content.

Reduced Queries to Agency Staff 

With clear, self-service FAQs, agency admins spend less time answering repetitive questions.

Supported Screens

The Help Center icon is available on the following app screens:

• Account Details
• Add Social Network
• Agency Details
• Agency List
• Agreement
• Agreement Types
• Agreements List
• Audio Files
• Biography
• Calendar
• Calendar Job
• Chat
• Chat Listing
• Committed Jobs
• Company Resume
• Digital Signature
• Identification Documents
• Job Details
• Job Photos
• Job Report
• Job Search
• Jobs Listing
• Languages
• Notification Center
• Notifications
• Payments Agency List
• Photos
• Profile
• Registration
• Resume Details
• Resumes
• Search
• Skills
• Skill Details
• Social Network
• Stats
• Tax Documents Details
• Tax Documents
• Videos
• Work Cities